SchmidUSA Return Policy
At SchmidUSA, our goal is to provide customers with the highest quality products, exceptional service, and a seamless shopping experience. Your satisfaction is our priority, and we understand that sometimes a product may not meet your expectations. To ensure a smooth, transparent process for handling returns, exchanges, and refunds, we have created this comprehensive Return Policy. Please read the following carefully to understand your rights and responsibilities when returning an item purchased from SchmidUSA.
1. General Return Guidelines
We accept returns on most products purchased through our website within 30 days of delivery. To qualify for a return, items must be unused, undamaged, and in their original packaging. Products that have been altered, used, or damaged by the customer are not eligible for a refund.
Returns should be made using the original shipping materials when possible. If the original packaging is unavailable, please ensure the item is securely packaged to prevent damage during transit. We recommend retaining your proof of purchase, such as the receipt or order confirmation email, as this will be required to process your return efficiently.
2. Initiating a Return
To start a return, please contact our Customer Service team via email at [email protected] or by phone at 833-829-2623. Provide your order number, details of the item(s) you wish to return, and the reason for your return. Our team will guide you through the return process, provide a return authorization if required, and ensure you have the correct return address.
3. Refunds
Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. Refunds will only be issued after verifying that the returned item meets our return requirements.
Approved refunds will be processed to your original payment method within 7–10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
Shipping costs are non-refundable, except in cases where the item was defective, damaged, or incorrectly shipped. Customers are responsible for return shipping costs unless otherwise instructed by our Customer Service team. We recommend using a trackable shipping service and keeping proof of shipment for your records, as SchmidUSA cannot guarantee that we will receive your returned item without tracking.
4. Exchanges
If you wish to exchange an item for the same product in a different size, color, or model, please contact our Customer Service team to confirm availability and arrange the exchange. The same conditions for returns apply to exchanges: items must be unused, undamaged, and in their original packaging.
5. Defective or Damaged Items
SchmidUSA takes product quality seriously. If you receive a defective or damaged item, please contact us immediately at [email protected] or 833-829-2623. Provide your order number and a detailed description of the issue. Where possible, include photographs of the defective or damaged item to help us resolve your issue more efficiently.
Upon confirmation, we will provide instructions for returning the item. In such cases, return shipping costs will be covered by SchmidUSA, and you will have the option of receiving a replacement item or a full refund. We strive to process replacements and refunds for defective or damaged items as quickly as possible.
6. Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or digital licensing reasons. These may include, but are not limited to:
Digital products or downloads
Gift cards
Opened personal care items
Customized or personalized products
If you are unsure whether your item is eligible for a return, please contact our Customer Service team before initiating a return.
7. International Returns
For customers outside the United States, please contact [email protected] before returning any items. International returns may involve additional shipping fees, customs duties, and longer processing times. Refunds for international orders will be issued once the returned item has been received and inspected, minus any applicable shipping and customs fees unless the item is defective or incorrectly shipped.
8. Return Address
All returns should be sent to the following address unless otherwise instructed by our Customer Service team:
SchmidUSA
9019 Harvest Hill Way
Elk Grove, CA 95624
USA
Please ensure the package is securely sealed and labeled clearly. Using a shipping method with tracking is strongly recommended to prevent loss or damage during transit.
9. Customer Responsibilities
Customers are responsible for ensuring that returned items meet the conditions outlined in this policy. We recommend:
Retaining all original packaging and accessories
Providing proof of purchase
Using a trackable shipping method
Carefully packaging items to prevent damage
Failure to follow these guidelines may result in delays or rejection of the return.
10. Customer Service Commitment
Our team is dedicated to providing prompt and courteous support for any issues related to returns, exchanges, or refunds. Whether you have questions about our policy, need assistance with the return process, or are unsure about product eligibility, we are here to help. Contact us at [email protected] or 833-829-2623, and one of our representatives will guide you step-by-step.
11. Policy Updates
SchmidUSA reserves the right to modify or update this Return Policy at any time without prior notice. Any changes will be reflected on this page and will apply to orders placed after the policy update. We encourage customers to review our Return Policy periodically to stay informed of any updates.
12. Commitment to Satisfaction
At SchmidUSA, we value our customers and strive to make shopping with us a worry-free experience. By providing clear, detailed return guidelines, we aim to build trust and confidence in our products and services. Your satisfaction is our priority, and we will work diligently to resolve any issues promptly, fairly, and professionally.
Thank you for choosing SchmidUSA. We appreciate your business and look forward to serving your smart gadget and tech needs with quality, reliability, and care